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FOCUS delivers cost-effective, outsourced omnichannel customer support tailored for today’s fast-moving digital landscape. From social media platforms to traditional phone support, we provide and manage skilled agents who represent your brand with professionalism and care.
Our flexible, distributed service model connects you with top-tier talent, allowing you to scale support up or down as needed. Whether your customers reach out via Facebook, Instagram, Twitter, or by phone, we ensure every interaction is timely, helpful, and aligned with your brand—freeing you to focus on business growth.
Our agile support model lets you scale your customer service team up or down to match seasonal shifts and changing demand. With experienced agents handling inquiries across multiple channels, your customers get fast, reliable support—while you stay focused on growing your business.
Your customers choose the platform—Facebook, Instagram, Twitter—not you. That’s why your support needs to meet them where they are, with fast, accurate responses that reflect your brand.
With FOCUS, you control your channel strategy while we provide trained agents who engage your audience directly on their preferred platforms. The result? Consistent, responsive customer service that builds trust and drives loyalty.
The internet made customer feedback public—social media made it instant and viral. When customers raise concerns online, it’s no longer a one-on-one interaction—it’s a conversation the whole world can see.
Our trained agents don’t just know your products, they speak your brand’s language. From tone to timing, they handle customer queries publicly with confidence and consistency, protecting your reputation and strengthening trust across every social channel.
Social media is where real conversations happen—and that includes between brands and their customers. It’s not just about reacting to comments; it’s about actively engaging through meaningful replies and interactions.
Our trained agents respond across your chosen channels—Facebook, Instagram, Twitter, and more—handling mentions, feedback, and direct messages with professionalism. Every response reflects your brand’s voice, ensuring consistent, on-brand communication that builds trust and keeps your audience engaged.
Customers reach out on their schedule—not yours. Social media never sleeps, and your support shouldn’t either.
With our distributed, outsourced support model, you get 24/7 coverage without the high cost of keeping an in-house team online overnight. Our trained agents are always available, ensuring every message, no matter the hour, gets the prompt response it deserves.
Nearly 60% of brands respond to tweets within 15 minutes—because social media users expect speed. Customers now look for faster replies on platforms like Twitter and Facebook than they do via email.
With a scalable support model, you get the right number of agents when you need them most. No overstaffing during slow periods, no missed messages during peak hours—just fast, flexible, and responsive customer service that keeps you ahead of expectations.
Social media may be a modern channel, but the goal remains the same—customers want quick answers and real solutions.
Whether it’s discount inquiries, delivery updates, payment issues, or complaints, our outsourced support model ensures your customers get the help they need 24/7. With access to a diverse pool of skilled agents, you’ll have professionals who understand your brand, resolve issues efficiently, and deliver the kind of service that keeps customers coming back.
Whatever channel your customers prefer, you need the capacity to deliver. With our omnichannel capability, we can give you the freedom to handpick and design your channel strategy, deliver exceptional customer service, and save the pennies along the way.
Social media can be tricky to keep on top of. Our outsourced pay-to-use model allows you to tailor a customer service solution to meet your business’s needs, and customers engaged.
